SMRT again failed to address commuters' daily concerns. Is this a world class transport system or a woe class transport network?
IN SUNDAY'S report ('SMRT: Tighter security will not mean higher fare'), SMRT chief executive officer and president Saw Phaik Hwa's response to the question of overcrowding in trains was unhelpful in bridging the gap between commuter perception and SMRT's stance.
Commuters complain that trains are overcrowded, but Ms Saw is sticking to SMRT's oft-stated view that passenger numbers are acceptable.
If both sides stick to their positions, then there will always be disagreement.
The fact is that there are many stations where passengers are unable to board the trains at all during peak hours.
It is not a matter of choice, as Ms Saw states, but whether commuters can fit in without the train doors closing on their faces.
From my experience, having to give three to four packed trains a miss during peak hours before finally being able to board one is common.
The situation at other stations towards the city are similar. The question Ms Saw should reflect on is whether the situation is acceptable regardless of train load figures.
If we collectively decide that it is, the matter ends there. But if commuters keep pleading that SMRT's train load figures do not reflect that inconvenience to commuters, we should find a solution to the problem together.
I would hesitate to cite passenger load figures in other cities to justify SMRT's train load figures and attempt to close the matter.
There may well be differences which render the analogy incorrect.
Chia Ser Huei