Date: Tue, 29 Sep 2009 04:50:42 -0700 (PDT)
Local: Tues, Sep 29 2009 7:50 pm
Subject: Re: Bad public transport in Singapore
On Sep 29, 12:34 pm, "truth" wrote:
> Wednesday, September 23, 2009
> Long wait for a bus
> I had to take a connecting bus to reach home from my office. I waited 30
> minutes for the connecting bus No. 70 at the terminus. The normal waiting
> time is 8 mins but the bus was delayed. The queue was getting very long.
> Many people ahead in the queue gave up waiting and decided to walk to take
> another bus.
> Later, I found a sign posted at the head of the queue, "Due to traffic jam,
> the bus No. 70 would be delayed". That was all. As this sign was posted in
> front, there was no way that people at the back of the queue knew about the
> delay, and how long the delay would be.
> Most of the commuters would take this type of poor service as part of life
> in Singapore. There is no point in making a complaint. The people in charge,
> in SBS Transit or Land Transport Authority would not care. They might give
> some hollow apology or nice words, but they really don't care.
> If there are sincere about the customer, they would have sent a staff to
> tell the people in the queue, update them about the arrival time and help
> them with alternative arrangements. After all, there are many unemployed
> people who would be delighted to have this type of job, even at low pay.
> Surely it is possible to have some customer service officers at the
> terminal? But, SBS Transit probably decided that employing people would cost
> money and eat into their profit. So, they would save on this money. It is
> cheaper to give hollow apology.
> It took me 1 hour to get home from my office, travelling a distance of 2 km.
> It would have been faster for me to walk.
> Sigh! This is Singapore.
> Tan Kin Lian
sg is now too crowded. There is jam everywhere in shopping mall,
roads, expressway, etc. The bus cant even move. We have too many ft
and our infra structures are not able to cope we do not have enough
land. We getting very close to critical crisis level. Thank you ft.